The Shop
For Comfort

Warranty & Return Policy

  1. All warranties begin from the date the product is received. If a product develops a fault during the warranty and the fault is due to a quality issue rather than your own breakage or misuse, we will accept a return.
  2. All returned items MUST BE in the original packaging and you MUST PROVIDE us with the shipping tracking number, specific reason for the return, and your po#.
  3. 12 months Manufacturer`s Repair Warranty for defective items (excluding items damaged or misused after receipt, and problems caused by logistics). Categories includes LEDs & Flashlights, Computers & Networking, Cameras & Photo Accessories, Musical Instruments, Car Accessories, Video Accessories, Beauty and Health Gadgets, Game Accessories and other electronics, etc.
    And there are some categories that have no warranty, such as Jewelry, Wallpapers, Cross-Stitch Embroidery, Decorative Paintings, Bedding, Bath, Home Textile, Stationeries and RC Models. Sports accessories usually are within 2 months warranty.
  4. Defective items MUST BE reported and returned to us within the warranty period (and in the original packaging, if possible). You must tell us what the defect is and give us your order number. WE DO NOT REPAIR OR REPLACE ITEMS WITH AN EXPIRED WARRANTY.
  5. We provide you with the address to return the product. The address for return is enclosed with your package
  6. Right Of cancellation: Unless one of the exceptions listed below applies, you can cancel your order without giving any reason within 24 hours on which you order. The right of cancellation does not apply to:

• The delivery of products which are not suitable for return due to health protection or hygienic reasons if unsealed by you after delivery, or which are, after delivery, inseparably mixed with other items
• The delivery of sealed audio or video recordings or of sealed software if unsealed by you after delivery
• The supply of goods made to your specifications or clearly personalized
• The supply of goods which may deteriorate or expire rapidly
• The supply of digital content (including apps, digital software, ebooks, MP3, etc) which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not cancel it once delivery had started

Steps to Take If the Product is Delivered Damaged

  1. Raise a complaint directly with the delivery representative of the courier company before you sign for the goods. They will advise you on the complaint procedure.
  2. Take photos or video showing the damage and send the photos or video to the address provided
  3. Contact support@modernsmartcomfort.com immediately with your order number, full description, photos and video of the damage products

Please, we will usually offer you a refund or send a replacement as soon as the problem is confirmed.
Sometimes you may need to ship the defective item back to the address provided for free repair service or a new replacement. Customer may have to cover the return shipping fee,

Policy Exemptions

  1. Product degradation through wear and tear, along with breakage/damage during use, is solely the customer’s responsibility and is not covered by our warranties.
  2. If the customer has damaged, misused unscrewed the item(s), the product’s warranty is immediately rendered void. No refund or replacement is available in such cases. However, we welcome customers to purchase replacement or spare parts (if applicable). We will charge the original value of the components and a shipping fee to dispatch them.
    Warranty voided if the Customer:
    • Change the hardware or/and software configuration
    • Root a device differently from the original firmware configuration
    • Unscrew the products in trying to fix the product
    • Alter the products’ parts
    • Use the products in a way that it is not originally intended for
    • Exacerbate the problem of the product after the problem has been documented and send to support@modernsmartcomfort.com

All returns must first be authorized by the Support team prior to return. If the customer returns the package without prior authorization (R.M.A form), sends to the wrong address, returns an incorrect item, or submits an empty box, warranty will not be honored.

Auction -Warranty And Notes

Our members in auctioning: We will refund YOUR FULL WINNING BID AMOUNT, upon receipt of the item in its original condition and packaging with all components and accessories included, AFTER BOTH Buyer and Seller cancel the OR, you may choose to have a replacement.